A & T Care Services Pty Ltd (ABN 69 692 256 947) respects your privacy. This policy explains how we collect, use, store and disclose personal information, in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our obligations under the National Disability Insurance Scheme (NDIS).
What information we collect
We collect information needed to provide safe, quality supports. This may include your name, contact details, date of birth, NDIS number and plan details, health and disability information, emergency contacts, and details of your support coordinator, plan manager or guardian.
How we collect it
We collect information directly from you or your authorised representative (for example, through our intake form, phone calls, emails and meetings). With your consent, we may also collect information from your support coordinator, plan manager, health professionals or other providers.
How we use it
- To assess your needs and plan and deliver your supports
- To prepare service agreements, invoices and NDIS claims
- To communicate with you and people you have authorised
- To meet our legal, reporting and NDIS Quality and Safeguards Commission obligations
- To improve the quality and safety of our services
Disclosure
We only share your information with your consent, or where required or permitted by law (for example, to the NDIA, the NDIS Quality and Safeguards Commission, or in an emergency to prevent serious harm). We do not sell your personal information.
Storage and security
Your information is stored securely in electronic and paper records with access limited to authorised staff. We keep records for the periods required by law and securely destroy them when no longer needed.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us on 0466 053 974 or support@antcareservices.com.au.
Website
When you use our website or submit a form, we collect the details you enter. Our website may use cookies for basic functions and to understand how the site is used.
Complaints
If you have a concern about how we have handled your information, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or at oaic.gov.au. See also our Feedback & Complaints page.