We welcome compliments, suggestions and complaints. Your feedback helps us improve the quality and safety of our supports. Making a complaint will never affect the services you receive.
How to give feedback or make a complaint
- Phone us on 0466 053 974 (Monday–Friday, 9am–5pm)
- Email support@antcareservices.com.au
- Speak with your support worker or any member of our team
- Use our contact form
You can make a complaint yourself or ask someone to help you, such as a family member, friend, support coordinator or independent advocate.
What happens next
- We will acknowledge your complaint within 2 business days.
- We will listen, look into the issue fairly and keep you informed.
- We aim to resolve complaints within 21 days and will explain the outcome and any actions taken.
- Your information will be kept confidential.
If you are not satisfied
You can contact the NDIS Quality and Safeguards Commission at any time on 1800 035 544 (free call from landlines) or at ndiscommission.gov.au.
For privacy-related complaints, you can also contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992.
Contact us about feedback
- Phone 0466 053 974
- Email support@antcareservices.com.au
- NDIS Commission 1800 035 544